The website, www.webbsoutdoors.co.uk (the “Website”) is operated by or on behalf of Webbs Caravans Ltd, a UK company whose registered office is Northover House 132a Bournemouth Road, Chandlers Ford, Eastleigh, Hants, SO53 3AL and whose company registration is 08772577.
The website is also operated by or on behalf of Webb’s Motor Caravans (Reading) Ltd, a UK company whose registered office is Northover House 132a Bournemouth Road, Chandlers Ford, Eastleigh, Hants, SO53 3AL and whose company registration is 06854423.
The website and companies will be collectively referred to as “Webbs Outdoors”, “we” or “us” in this policy.
Overview
Maintaining the security of your data is a priority at Webbs Outdoors, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Webbs Outdoors is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our store, shop with us online or otherwise engage with us provides you with information about:
– how we use your data;
– what personal data we collect;
– how we ensure your privacy is maintained; and
– your legal rights relating to your personal data.
How we use your data
General
Webbs Outdoors (and trusted partners acting on our behalf) use your personal data:
– to provide goods and services to you;
– to make a tailored website available to you;
– to manage any registered account(s) that you hold with us;
– to verify your identity;
– for crime and fraud prevention, detection and related purposes;
– to safeguard our colleagues;
– with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
– for promotional and marketing purposes and to tailor and personalise products and services;
– to train and manage our people and develop products and services;
– for customer insights and market research purposes – to better understand your needs;
– to enable Webbs Outdoors to manage customer service interactions (including refunds) with you;
– and where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by public authority or in a legal dispute).
Other marketing
Promotional communications
Webbs Outdoors uses your personal data to send you promotional messages by email, and other electronic communication channels (with your consent) and may send your postal mail to update you on the latest Webbs Outdoors offers.
Webbs Outdoors aims to update you about your products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
- making use of the simple “unsubscribe” link in emails;
- contacting Webbs Outdoors via the contact channels set out in this Policy.
Online advertising
If you visit our website, you may be served personalised advertisements for products and services whilst using other websites (including social media platforms). Any advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices, or which we believe are of interest to you.
These advertisements are provided by Webbs Outdoors via marketing specialists using ‘cookies’ and similar technologies placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time – see below for further information.
Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers and fraud prevention and identification partners.
Webbs Outdoors only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Webbs Outdoors and to you, and for no other purpose.
Other third parties
Aside from our service providers, Webbs Outdoors will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share you data with:
– our carefully selected partners who provide services, for direct marketing purposes if we have your consent to do so;
– third party marketing partners, including Google, Meta (which owns Facebook and Instagram) or TikTok to deliver advertising to you if you are using Google or registered with one or more of those social media platforms (see further information on Social Media platforms and Search Engines below).
– a business with acquires all or part of the Webbs Outdoors business, as set out further below
– governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
– to comply with our legal obligations;
– to exercise our legal rights (for example in court cases);
– for the prevention, detection, investigation of crime or prosecution of offenders; and
– to safeguard and protect our employees, customers or other individuals.
Social media platforms and search engines: Facebook, Instagram, TikTok and Google
If you have an account with a Meta platform (such as Facebook or Instagram) or TikTok, or use Google, and accept cookies on our website, your personal data, including purchasing and browsing activity, will be shared with them. ‘Meta’ includes Meta Platforms, Inc (a US company) and other Meta Group companies. ‘TikTok’ includes TikTok Information Technologies UK Limited, in the UK, and TikTok Technology Limited, in Ireland. Google includes Google LLC (a US company) and Google Ireland Limited. This data is shared so the social media companies or search engines can serve tailored and personalised advertisements to you (including relevant Webbs Outdoors products and services) when you are using their platforms and apps.
For certain data processing activities Meta, TikTok or Google will be acting as a data controller using data solely for their own purposes. In some circumstances, Meta and/or TikTok will be acting as joint data controller with Webbs Outdoors.
Further information on how these organisations handle you personal data, including the legal basis for data processing and how you can exercise your data subject rights against them, is set out in their Privacy Policies at the links below:
As required under data privacy laws, Webbs Outdoors has entered into agreements with Meta and TikTok which determine the parties’ respective responsibilities for compliance with the obligations under the UK General Data Protection Regulation (UK GDPR) relating to the joint processing. These agreements are referred to as the Controller Addendum, for Meta and the Joint Controller Terms, for TikTok.
We have agreed that Webbs Outdoors is responsible for providing data subjects with the information set out above, and that, Meta and/or TikTok respectively are responsible for enabling data subjects’ rights under Articles 15-20 of the UK GDPR with regard to the personal data stored by Meta and/or TikTok after the joint processing.
Mergers and takeovers
In the event that a separate business acquires all or part of our business or its assets, for example in the context of a merger or takeover, we may need to disclose your personal data to that company, so they can continue to provide services to you In this situation, your data will only be used by the other business for the purposes set out in this Policy.
In certain circumstances, it is possible that your personal data could be transferred to a company with whom we’re discussing selling or transferring all or part of the Webbs Outdoors business, but only where strictly necessary for the evaluation of the transaction. If this happens, the data will be kept secure and confidential and will be deleted if the business sale does not go ahead.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.
What personal data do we collect?
Webbs Outdoors may collect the following information about you:
– your name, age/date of birth and gender;
– your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
– purchases and orders made by you;
– your on-line browsing activities on Webbs Outdoors websites;
– your password(s);
– CCTV and other images;
– when you make a purchase or place an order with us, your payment card details;
– your communication and marketing preferences;
– your interests, preferences, feedback and survey responses;
– other publicly available personal data, including any which you have shared via a public platform (such as an X (formerly known as Twitter) feed or public Facebook page).
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
How we protect your data
Webbs Outdoors is committed to keeping your personal data safe and secure.
Our security measure include:
– encryption of data;
– regular cyber security assessments of all service providers who may handle your personal data;
– security controls which protect the entire Webbs Outdoors IT infrastructure from external attack and unauthorised access; and
– internal policies setting out our data security approach and training for employees.
What you can do to help protect your data
Webbs Outdoors will never ask you to confirm your bank account or credit card details via email. If you receive an email claiming to be from Webbs Outdoors asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Webbs Outdoors and more generally:
– keep your account passwords private. Remember, anybody who knows your password may access your account.
– when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by accessing your account, clicking ‘account details’, and filling in the fields for your new password.
– avoid using the same password for multiple online accounts.
Your rights
You have the following rights:
– the right to ask for a copy of personal data that we hold about you (the right of access);
– the right to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right to rectification);
– the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object);
– the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
– the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
– phone: 01722 326111
– e-mail: shop@webbsoutdoors.co.uk
Legal basis for Webbs Outdoors processing customer personal data
General
Generally Webbs Outdoors collects and uses customers’ personal data because it is necessary for:
– the pursuit of our legitimate interest (as set out below);
– the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
– complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process the data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Webbs Outdoors, including:-
– selling and supplying goods and services to our customers;
– protecting customers, employees and other individuals and maintaining their safety, health and welfare;
– promoting, marketing and advertising our products and services;
– sending promotional communications which are relevant and tailored to individual customers;
– understanding our customers’ behaviour, activities, preferences, and needs;
– improving existing products and services and developing new products and services;
– complying with our legal and regulatory obligations;
– preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
– handling customer contacts, queries, complaints or disputes (including managing refunds);
– protecting Webbs Outdoors, its employees and customers, by taking appropriate legal action against third parties who have committed criminal act or are in breach of legal obligations to Webbs Outdoors;
– effectively handling any legal claims or regulatory enforcement actions taken against Webbs Outdoors;
– fulfilling our duties to our customers, colleagues, shareholders and other stakeholders; and
– managing corporate transactions, including selling or transferring any parts of our business to third parties, acquiring new businesses, entering into mergers or undertaking corporate restructuring activity.
Cookies
Please see our Cookie Policy here.
Data Protection
If you have any questions about how Webbs Outdoors uses your personal data that are not answered here, or if you want to exercise your rights regarding you personal data, please contact our team by:
– phone: 01722 326111
– e-mail: shop@webbsoutdoors.co.uk
For UK residents:
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk/.
Third party sites and microsites
Webbs Outdoors has partnered with certain trusted parties to make additional products and services available to you, including:
– Klarna accessible by clicking here.
– Stripe accessible by clicking here.
– Mailchimp accessible by clicking here.
– WooCommerce accessible by clicking here.
– WordPress accessible by clicking here.
– Ninja forms accessible by clicking here.
– WPEngine, Inc accessible by clicking here.
– Algol+ accessible by clicking here.
– Cartrabbit Technologies Pvt Ltd accessible by clicking here.
– PopupBuilder accessible by clicking here.
– PostmanSMTP accessible by clicking here.
– UpdraftPlus accessible by clicking here.
– Amazon Payments Inc. accessible by clicking here.
– Defiant, Inc. accessible by clicking here.
These products and services can be accessed online through the relevant third party’s “microsite”. These websites and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.
Updates
This policy was last updated in June 2024.
